Re: BT / EE Merger Worst Case Scenario For Custome...

Anonymous · ‎15-12-2014

BT has the lowest satisfaction ratings in the UK for landlines.

EE has the lowest satisfaction ratings in the UK for mobiles.

doesn't auger week eh guys? might make o2 look good 😆😆

http://www.expertreviews.co.uk/mobile-phones/1402257/btee-merger-would-create-customer-service-night...

MI5 · ‎15-12-2014

I was hoping for greatness....
Whenever I call EE CS I always ask to be put through to a UK call centre as their offshore call centres are worse than O2's live chat.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-12-2014

Flippin 'eck. That bad? ???

MI5 · ‎15-12-2014

Yep - Give em a try

EE CS number is 150 from an EE phone. The last time I called I was told I'd dialed the wrong number and I should have dialed 458.....
When I said it has been 150 since 1993 he said it had changed since Orange and T Mobile merged !!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-12-2014

I've only ever had to call EE customer service once since leaving O2 and personally thought they were very good.....one off maybe?

When I was with O2 I rang up a fair bit and used live chat and ALWAYS left feeling belated.

O2

BT / EE Merger Worst Case Scenario For Customer Service