Apple Watch code 14

[Mk10]

Had to factory reset my phone, so I had to reset and pair my watch.. when I went to connect my watch to mobile network it said to phone 202 and say code 14… did this, but all the person on the other end pointed me to appple support page.. 

any help would be greatly appreciated 

[pgn]

@Mk10 - tagging the O2 Advisor on this afternoon, @O2Jonathan - watch out for a message shortly here looking for more info. Good luck!

[Mk10]

Thank you

[pgn]

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@Mk10 wrote:

Thank you

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At least, he's supposed to be on this Sturday afternoon until 6pm... @O2Jonathan ?

[O2Jonathan]

Hi, sorry I have been busy with some other queries. I am free now and will private message you @Mk10. Thank you for the tag @pgn .

[pgn]

Thank you, @O2Jonathan. 👍

[Mk10]

So I missed the PM from @O2Jonathan, but found it and replied back last nite just waiting for a reply.. since then I contacted o2 again and the adviser said that he was sending out an eSIM. So I installed that and now everything on my phone come up as primary or secondary and my watch still doesn’t connect to o2

[pgn]

O2Jonathan is not in today, but I can ask @O2Sarah- to take a look - keep a watch on your PMs, @Mk10 and good luck!

[O2Sarah-]

Thanks for the tag @pgn 

@Mk10 I will send you a private message so we can look into this. 

[Mk10]

All sorted watch working properly thank you everyone that helped