Apple Watch Cellular error code 14 FIX!!

[Jay77216]

26 days of trying to get this sorted and I was no further forward. ESIM was reset multiple times and still nothing. Alas I had an idea SWAP MY PHYSICAL although the store I attended said it wouldn’t work and we’re against me swapping it. I pushed on and got it swapped, instantly error code 14 disappeared. Hey o2 if you want to give me compensation for fixing the issue your desperately trying to resolve just send the funds across.

SIM SWAP FOR THE WIN

edit- you don’t need a new phone number just a sim swap, just to reset the settings on the sim.

[pgn]

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@Steve-W wrote:

SIM swap worked for me too! 
O2 hadn’t been able to resolve after 8 weeks.

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Swapping the physical SIM on the phone seems to be what helps here, as I understand it, @Steve-W?

Thanks for the feedback - edited to add I have just read your other post: https://community.o2.co.uk/t5/Tech-Support/Apple-Watch-Mobile-Data-Problem/m-p/1603773/highlight/tru... - Good post!

This is one of those bugbears that any two CS reps will have suggested actions that are complete opposites, neither of which fixes the problem, it seems.