Apple Watch Cellular error code 14 FIX!!

Jay77216 · ‎31-01-2023

26 days of trying to get this sorted and I was no further forward. ESIM was reset multiple times and still nothing. Alas I had an idea SWAP MY PHYSICAL although the store I attended said it wouldn’t work and we’re against me swapping it. I pushed on and got it swapped, instantly error code 14 disappeared. Hey o2 if you want to give me compensation for fixing the issue your desperately trying to resolve just send the funds across.

SIM SWAP FOR THE WIN

edit- you don’t need a new phone number just a sim swap, just to reset the settings on the sim.

Jay77216 · ‎31-01-2023

@pgn FYI, Noticed you are on here a lot to help others. The above is the solution to error ref 14

pgn · ‎31-01-2023

Thank you - so if I get this right, swap the physical SIM in the phone, and it all falls int place?

Was your physical SIM a 5G-capable one, or an older 4G one? The SIM usually has a code on it that can reveal this.

And you did not need to do anything with the eSIM in the watch, although this was reset a few times during troubleshooting?

Thank you for the tag, appreciated, @Jay77216.

Links to O2 Social Media Team here

Jay77216 · ‎31-01-2023

Yes, The physical sim needs to be replaced. I joined o2 on Jan 4th this year with a 5G phone so was a 5G sim I was provided. so I’ve got 2 sim plans on my account so when I tried the other sim it worked fine which made me believe nothing was wrong with the ESIM itself, so today headed to the shop swapped my physical SIM card and worked instantly.

hope this helps

MartinMcC · ‎01-02-2023

Hi,

Thanks for the heads up. Do you mean ask o2 for a replacement sim?
I have a 5g sim currently.

thanks

Cleoriff · ‎02-02-2023

Hi @MartinMcC

Yes that's what @Jay77216 means. Although it's a new physical sim, you do a sim swap to keep your number.

Worth a try?

Veritas Numquam Perit

pgn · ‎02-02-2023

@Cleoriff wrote:
Hi @MartinMcC
Yes that's what @Jay77216 means. Although it's a new physical sim, you do a sim swap to keep your number.
Worth a try?

Just to add to @Cleoriff's advice above: a SIM Swap initiated from MyO2 took less than 5 minutes, from a 4G SIM to a 5G SIM, a couple of weeks back, @MartinMcC

Links to O2 Social Media Team here

MartinMcC · ‎02-02-2023

Thanks. I have asked for a replacement sim today. Hopefully arrive in the post soon and then I’ll get it activated. Fingers crossed this resolves it all….

MartinMcC · ‎04-02-2023

Didn’t work for me. Now says

‘Your 02 account is not eligible to enable mobile service on your Apple Watch. Contact 02 for more information.’ During setup of mobile data on watch following apple watch reset .

im close to quitting and moving to another provider . Been ongoing for far too long this .

Steve-W · ‎18-02-2023

SIM swap worked for me too!
O2 hadn’t been able to resolve after 8 weeks.