Appalling Customer Service experience

[Sharpy_G]

well just over a week in after moving to O2 and I've spent many hours with, online, socials, 202 and even in store to get absolutely zero help in resolving my issue

I can honestly say I'm shocked that O2 customer service is not even a patch on Tesco Mobile

promised call backs that never happen

send round and round in circles for the same non-answer

given incorrect information that even conflicts with O2s own online guides

terrible 

[Enlli]

Can you say what is your problem. Maybe someone here can help.

If not we can point you to an advisor 

[Sharpy_G]

Hi

fed up going round and round in circles with this one tbh

Apple Watch Ultra - error 106

I only moved to O2 so I can use the watch - what a mistake

[Enlli]

@O2Emma can you help @Sharpy_G please?

[Bambino]

@Sharpy_G You've posted about your issue here: Error 106 with cellular activation of Apple Watch ... - O2 Community

I don't know why you think that posting in a new thread is going to help you?

The problems with Apple watches on O2 appears to have reached epidemic proportions. If you're still within your 14 day cooling off period I suggest you avail yourself of that.

[O2Emma]

Hi @Enlli I will pick this up thanks.

[O2Emma]

Hi @Sharpy_G I will send you a private message to look into this for you.

[Sharpy_G]

I have indeed. But this post is regarding customer service 

[Sharpy_G]

Thank you appreciate it

[Karl8935]

I'm having the same problem with the Apple cellular watch. It's been 17 days now since I added the cellular data package and after phoning 202 twice and having to wait for ages to get through I'm getting nowhere. Told my problem would be passed to the special guru team at O2 and it would be 5-7 working days to resolve. That was 11 days ago and still no service. I've tried everything I was told like resetting the iPhone 14, the Apple watch 8 and updating the iOS etc but nothing has worked. I just feel I've invested too much time in this and O2 just don't seem to care.