Andrew [Removed] NEEDS A RAISE

[EllyLily29]

I cannot express how helpful and generally lovely Andrew [Removed] in pay monthly customer service was. Firstly, when I called the first time to set up my direct debit he explained that I have to wait until my due date had passed to set it up. I lead a very busy lifestyle work, study etc so I asked him to call back after my due date. Not only did he do so, he actually left a Voicemail because I missed the first call to remind me who he was and then called back later to make sure I got my DD set up. Then he told me I was out of contract which I knew and I asked for time to consider my options. We then organised a second call back where I got a excellent deal and he answered my many questions regarding my usage, my existing extras, gave me a list of the different prices in order to allow me to decided and at no point did I feel rushed. Then he asked if I had an accessible needs and gave example of requirements. Turns out as a dyspraxic person I could request the new contract be sent out on coloured paper (who knew?). 

The whole experience was like talking to helpful bubbly friend. 

He needs a raise and I don't even know what he is getting paid and if he isn't one of your managers, change that immediately, you are missing out on a gem.

[TallTrees]

Fantastic @EllyLily29 

Thank you so much for your message about Andrew [Removed] in CUSTOMER SERVICES pay monthly. 

Can you send this message to Andrew 

@Dave-O2 ?

Great to hear 

[Dave-O2]

Thanks for the tag @TallTrees 

@EllyLily29 It's great to hear about your experience 😊

Can you please send me a private message with your mobile number and the date/time of the call so I can send your comments to the relevant area?

[Cleoriff]

@EllyLily29 

Thanks for your lovely post re Andrew. 😊

It's nice to hear of a great O2 experience.

Well done Andrew.

[RunrigForever]

Thank you @EllyLily29 for taking the time and trouble to tell us about the excellent customer service you experienced with Andrew. Our O2 Community manager @Dave-O2 will liaise with you to get your positive feedback to Andrew's line manager.

Well done Andrew and to you for having a good experience with O2. I am disabled in more ways than one and if I say something like 'Please speak slowly ... ... ... ' It generally sets a good tone for the telephone conversation.

All have a pleasant day