Having just been transferred to O2 from my virgin account could anybody help or advise me on accessing O2 . I have set up account yesterday and I can log in fine on both my mobile app and my laptop but if I go to access anything after logging in like my account all I am getting is "Something went wrong"and just out of curiosity I tried to access "Upgrades" and when trying to do that all I got on that page is "It looks like something's gone wrong"telling me to go back to the previous page or go to our homepage and that just takes me back to square one .Like I said this is occurring on my O2 app on my phone AND on my Laptop . Does anybody know how to solve this issue or is anybody experiencing the same as myself .
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
It can take a couple of days from the migration, to get access to myo2 fully.
@Martin-O2@Breanna can we get this added to the FAQ's on the move to o2 as it gets asked every few hours. And can we merge all these posts into one thread.
-- iPhone 16 Pro Max - o2 and Spusu Xperia 1V - Spusu
-- This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
That is a relief to know and gives me peice of mind , I have been going in all directions all yesterday evening and this morning trying to solve the issue and O2 should have added this to the FAQ's
