To whom it may concern:
Account No: ********
Mobile No: ************
I went to the Ashton Under Lyne store on Tuesday 12th November 2024 to upgrade my old phone, as I was having some issues with it, Kristy was the one who served me, in the end I upgraded to Samsung A55 Android phone, my previous phones have all been Samsung and on O2, I have always had a memory card in addition to the SIM as the phone memory is never large enough. Kristy took out the sim card from my old phone which also housed my memory card, the sim was put in to my new phone, it was taking a while so I went away and she said it shouldn't be too long, I went back after about 1/2 hour or so, the transfer of information had been done, I also asked about the memory card and she said the new phone didn't house space for a memory card. That night I read the instructions booklet that came with the new phone and found that the new phone did have a space for a memory card, so I phoned the Ashton Under Lyne store on Wednesday 13th November 2024, I spoke to a guy whom I explained things to about the Tuesday and he said to call back in the shop on Tuesday 19th November 2024 to speak to Kristy. I was in Bury on Friday 15th November 2024 and called in to the O2 shop there I explained the situation about the memory card in my old phone (the staff at the Bury branch are much more helpful) I asked him if he could take out the memory card from my old phone and put it in the new phone as I explained I had been informed there was no s place to put a memory card in the new phone, he opened my old phone and said there is no memory card, to which I replied stating that there should be one as I have always had one in all my previous phones, he advised me to go back to the Ashton store, so I called in to the shop on Tuesday 19th November 2024, explained that the new phone does have space and that my memory card from my old phone has gone, I had a lot of information on that memory card, I spoke to Kristy and she said that she would have a look around the store and on the security cameras and she would ring me, she never contacted me, I was at another appointment at 10.30am that morning and I said I would call back after my appointment, I returned to the O2 store at around 13.45 Kristy was serving someone so when she finished, her attitude towards me had changed and was a little offish with me, stating she couldn't find the memory card and that only the Police could look at the security cameras, she lost that memory due to not taking care when taking out my sim card, losing my memory card, and refusing any further help. I am not happy about this at all, no solution was offered, it's obvious she needed more training on phones, and I would like to know what is going to be done about this as if I need to get the Police involved then I will involve them as that memory card belonged to me and your staff member was careless. I am not happy at this at all. I had to give her my code to get in to the phone while data was being transferred and she screwed up the piece of paper and put it on the desk, to which I asked for it so I could shred it at home, not very professional of your staff member.
Please don't say that there is nothing you can do or that I didn't have a memory card as I did.
Please contact me via my email address associated with my phone and my account which is **Personal info**.
Please do get back to me at your earliest convenience.
Kind regards
Miss A Simpson
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
