8/9/2015 crap customer service call time 20:20

[Anonymous]

i am currently on 'hold' since 20:15 pm its now 20:45 and i can hear all O2's customer service agents laughing an joking amongst themselves. these so called proffessional customer service agent are a JOKE my money every month pays your wages you should be totally ashamed of stealing money to line your pockets with so called wages for NOT doing your job, i WILL never use O2 again and i will be advising all my colleagues NOT use you. your agents are now chatting about hats and how to wear them, i dont expect a reply to this from O2 directly as your probobly to BUSY deciding what hat to wear and for 9pm to come and go home and tell everyone what great service i offered today. oh yes i work with over 250000 (government) colleagues nationwide someone must of done well as 20.50pm and your now clapping, lady speaking loudly as a great Leeds accent  if this happened in the contact centres that my colleagues worked in they would be claiming JSA tomorrow, oh yeah dont even have the courtesy to introduce themselves, now its rewards 20:55 P45 should be delivered first class recorded delivary, i'll just cancel my direct debit bet you someone will call me as a matter of urgency

20:58 should i put the phone down? or wait for them to cut me off

[jonsie]

Good God....amalgamated. ...you've got a new dictionary for your birthday, anniversary, going away present or summat? 

[Cleoriff]

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@jonsie wrote:

Good God....amalgamated. ...you've got a new dictionary for your birthday, anniversary, going away present or summat? 

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Nah...just a word I pulled from the deep dark recesses of my brain.

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

Good God....amalgamated. ...you've got a new dictionary for your birthday, anniversary, going away present or summat? 

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Nah...just a word I pulled from the deep dark recesses of my brain.

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I had to look it up on Google. ....

[Anonymous]

I went on to live chat on the 28th about my son's bill - was promised a reimbursement within 24 hours, which hasn't come.  Ever since I can't get on to live chat - agents always "busy".  I have written to them too but had no reply.  

I have always been with 02 but am now seriously considering moving when my contract runs out.  I didn't realise how bad their customer service was.

[MI5]

Complaints link here http://www.o2.co.uk/how-to-complain

[Cleoriff]

Or follow this link and avoid live chat....(using someone elses expression ...speak to a human)

They hopefully will have a record of your chat...

http://www.o2.co.uk/contactus

[Anonymous]

Hi @Anonymous

I am sorry to hear about your bad experience with the CS team. I am happy to pick this up for you. If you want send me a PM with roughly the time and date it happened and I will escalate it 

[Anonymous]

Last time i spoke to o2 about signal issues i was cut off nearly 11 ti.es and then got called a liar by the supervisor who then hung uo on me.!!

[Anonymous]

I agree