Re: 67 minutes waiting for insurance claim

viridis · ‎25-09-2021

Good job really the phone was broken and not lost, oh and as it went through to an agent... It cut off.

Typical

madasaf1sh · ‎25-09-2021

Talking to a couple of call centre providers and agents, this is going to get worse as they can't recruit, as nobody wants to work for around minimum wage and get abused 99% of the time by members of the public... So o2 wont be immune from this lack of workforce...

Telefonica already had a complete BOT IVR for Customer services ready to go, so this might be on the way....

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎25-09-2021

You need to call at 8.0am mate 🤣

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

pgn · ‎25-09-2021

They are canny enough, the old double-tap to pick up the call, which uncannily cuts it off... 😲😁

Links to O2 Social Media Team here