21202 balance enquiries

[Anonymous]

Hi,

During the past 2 days I haven't been able to get a balance from the 21202 number.  I just keep getting an O2-alert saying that there had been a processing error for the request.  I wondered if anyone else has had the same problem?  My phone is just a basic brick with no internet access so I can't go on to the O2 site using it.  I rely on the 21202 number to keep within my allowance.  I have sent an email (thoughtfully provided on this forum!!) to their complaints department so I hope to have it back and running soon.

Cheers

Ruth

[Anonymous]

Have you used *#10# as another balance check? You can log on to your myo2 using a desktop computer if you have access to one

[Cleoriff]

If you have any further problems after trying the suggestions made by @Anonymous you may want to give Customer Services a call before making a complaint @Anonymous You could use live chat OR a landline to call

http://www.o2.co.uk/contactus

[Anonymous]

Hi,

I have tried the *#101# but isn't recognised for my package.  I just wondered if anyone else had the same problem or if its just my phone for some reason.  It is sending and receiving texts ok so my feeling is it's a problem at the other end.  

[Bambino]

We are all customers here. As suggested by @Cleoriff, contact customer service.

[Anonymous]

4445 at 25p a call

[MI5]

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@Anonymous wrote:

Hi,

I have tried the *#101# but isn't recognised for my package.

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*#10# not 101 ?

[Cleoriff]

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@MI5 wrote:

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@Anonymous wrote:

Hi,

I have tried the *#101# but isn't recognised for my package.

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*#10# not 101 ?

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See...you noticed...I didn't....

[MI5]

Nothing gets passed me

[Anonymous]

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@MI5 wrote:
Nothing gets passed me

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That'll be why it didn't work