General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 30% Open Discount

I have this bolt on on my account but cant see where the full 30% is taken. My latest airtime bill was £73 before tax yet only £5.81 was deducted. Is the discount only applicable to the basic tarrif?

Appalling Customer Service

Dear O2 'Customer Services' team It aggreaves me to have to write a message like this as I have been a loyal customer of O2 since 2007 and, until the last 6 months, have found your service to be faultless. It saddens me deeply that this is no longer ...

o2 rips off customers again!!!

Disgusted in the charges made from o2 ... yet again, been promised £15 a month for a contract, i am living off the bread line and made it very clear to them initially i was on a tight budget, this month's bill came to £53 looking at the breakdown, th...

o2 lack of loyalty rewards

Ive never written anything on here regardless of how irked ive been but i guess today i had an incentive. Being an o2 customer for probably a decade sometimes paying bills in excess of £200, i thought the least that loyalty would get me was a new pho...

Resolved! Northern Ireland

My friend has gone to Northern Ireland for 2 weeks, we have been text messaging but it does it cost me to text him?

Resolved! lost sim

Lost my sim whilst on holiday abroad and called O2 on the recommended number and was advised systems were down and they would cancel the line and send a new one .One week later am back from holiday still no sim called O2 again and was advised systems...

Appalling service in shops

I have to say that I am extremely disappointed with O2. I have been a customer for 10 years staying faithful for all that time. 2 years ago when I was due an upgrade I was not impressed at all with the service in your shops. I went into Exeter to be ...

Resolved! ordered

i ordered a htc one m9 pay monthly i had a confirmation order which said it will be here between 8am amd 8pm today. well i rang them up to double check and apparently it isnt even dispashed and that they still havent decided if they will accept or no...

Bring charged for texts on a PAYG phone!

I have an iPhone 4s and usually I pay £10 to top up the PAYG which then gives me 300 texts. Once I've used this allowance it starts to charge me. However Saturday I topped up and it's charging me per text, £7 gone in two days! Mobile data is off, 3G ...

outrageous business number to pay monthly

I am trying to transfer my business number to a personal pay monthly account te companyI worked for have given me a PAC number. so all loverly. Until after waiting 40mins they say they can not do it on a pac number because the number is miving within...