International calls - misleading charges?!

[Anonymous]

Hi all,

last month I went to Thailand and met an Australian friend out there for a week. I got a text saying calls back to the uk will be £1.50 per minute. I literally only phoned the Australian number my friend has while we were BOTH in Thailand only. Now I've seen I've been charged £98 for the phone calls and messages sent to him. How misleading?! I was told the charges were if I were contacting someone back in the UK and I feel completely mislead and ripped off. Any advice?

[Cleoriff]

The thing is you were using a UK phone in Thailand and your friend was using his Australian network phone in Thailand ...so in effect it would have been a UK network calling an Australian network on your mobile

I am sure this is the reason for the high charges. Have you contacted customer services to query it @Anonymous?

http://www.o2.co.uk/contactus If I have this wrong someone will correct me but I am sure this is the reason...

Now if you and your friend had popped a Thai sim in your phones to stay in contact...the cost would have been negligible

[Beenherebefore]

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@Cleoriff wrote:

so in effect it would have been a UK network calling an Australian network on your mobile

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Seems an accurate explanation to me.

[Bambino]

Sounds like you've worked that out correctly @Cleoriff.

[jonsie]

I can also confirm that charges are billed per second so if you made a call literally lasting 3 or 4 seconds (diverted for the operator etc) you will be charged for the full minute.

[jonsie]

....and as @Cleoriff says, the charges quoted in the text are for calls and texts to a UK mobile number or land line. 

[MI5]

£98 for one call - I'd be fumin !!!!