202 WHO ?

[Anonymous]

Called 202 at 19.55 to be put on hold while 20.20 then the phone went dead so I called back, went through the switchboard again to be told they were closed at 20.27. Im sure it says 9pm ! or was it because I was calling about changing providers ? (been with O2 for 20years plus)

[Cleoriff]

Hi Its 9pm closing time on a Friday....

[Anonymous]

Sure I said that ? but it was 20.27 when i called the second time!!!

[Cleoriff]

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@Anonymous wrote:
Sure I said that ? but it was 20.27 when i called the second time!!!

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You did say that. I was confirming you were correct? No idea why CS should be closed at that time if honest.

Sorry but you will have to ring again tomorrow. First thing in the morning 8-8.30am is the best time

[Anonymous]

@Anonymous

@Cleoriff kindly provided you with the times to call, early mornings between 8.30 are the best times as it is very quiet 

[Bambino]

You'll have to ask customer service for an explanation. We are all customers here, just like you, and wouldn't have an answer. If you are unhappy with the reason they give you, you can go through the complaints process here: http://www.o2.co.uk/how-to-complain

[MI5]

Staff Christmas party tonight!

[jonsie]

It certainly wouldn't have been because you were wanting to leave. Best guess is reduced opening hours over the Christmas period.

[Curr946]

maybe if this was next week

[Cleoriff]

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@jonsie wrote:

It certainly wouldn't have been because you were wanting to leave. Best guess is reduced opening hours over the Christmas period.

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If this is the case we would/should/could have hoped for some sort of notice....