Solved: Re: 118500 Calls - Page 2

Anonymous · ‎18-04-2013

Help please!

I'm a 'pay monthly' Iphone user and have just been whacked by what seem to me exhorbitant charges for 2 x 118500 calls. Made them both on 27th Feb immediately after each other. First lasted just over 2min and second lasted just over 1min. Obviously not 'inclusive' calls but £5.85 and £3 respectively is a complete rip-off as far as I am concerned. I thought the standard cost of one of these calls was about 50p (as long as you didnt let the 118500 team connect you).

Anybody else got stung this way and what response from our friends at O2 did you get if/when you queried the costs?

Anonymous · ‎19-04-2013

@Anonymous wrote:
118 calls can indeed vary, but most of them are extremely expensive on mobiles, not just O2.

O2 publishes call charge prices on the website, and also over the phone. If you don't check the price and just call them, that is just a silly thing to do. Also if calling one of these numbers, make sure that they don't place your call through, as you're still connected at the 118 rate.

Pablo out of interest from your experience do you get a lot of customers using these numbers?

Anonymous · ‎15-01-2014

Yep. Just got a £20 fee from 02 for one call to 118500 that lasted just over 4 mins. I thought it was a big bt charge so contacted them and yes, they charge a lot but £2.36 left me with £8 unexplained. After talking to O2 they explained that their flat rate to 02 is £5 per min, no exceptions! This is absolutely disgusting, especially considering directory enquiries used to be a free service. Will probably leave 02 after this.

perksie · ‎15-01-2014

Calls to O2 directory enquiries cost £1 for the first minute then charged to the second, calls to other 118 services are as listed here:

http://www.o2.co.uk/support/generalhelp/howdoi/directoryenquiries

O2 won't subsidise 118 calls to another network.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎15-01-2014

Feel free to leave but all mobile networks charge extortionate rates for dir enq calls & connections.
No one needs call them these days - just Google for the number for free

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎15-01-2014

It's quite unnecessary especially with bt.com being free.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎17-01-2014

Sadly unable to just google a number as i have an old style mobile not connected to Internet and was in the middle of a field urgently needing an RSPCA number. Just because everyone charges this much doesn't make it right surely? Still stamping my cross little feet!

perksie · ‎17-01-2014

If you had used the O2 Directory service instead of the BT one, the charge would have been £4 and not £20.

These numbers and their high costs are not new and they've been around for many years now.

Your phone will have a phone book or contacts list where the cheapest one, O2 can be entered.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎22-05-2014

I've just done the same thing, I was with orange and 118500 was cheap as chips, just have a bill with 4x1.24min calls which cost between £4.33 each and £5.85. 118000 and 118500 both without being connected. Joke!

Anonymous · ‎22-05-2014

some times the data coverage is too slow and you just need a number, a mistakle I won't make again.

Anonymous · ‎22-05-2014

Hello marhar545 and welcome to the Community.

O2 are currently upgrading their data networks and are obliged to have 98% of the population on 2g 3g and 4g by 2017. So hopefully things will improve for you.

Sadly since 192 ended and competition (which was intended to reduce costs) was brought in, charges have gone through the roof. All networks charge a fortune including (to a lesser extent) land line providers.