Tried to pay my bill via the 0800 automated payment line this morning, but when it asked for things to be answered by pressing "1" or "2" it then didn't recognise them. So, I press "1" to confirm (as instructed ) but the voice just replied "Sorry, that option is not available" then repeated the question again, when I chose 1 again it still said it didn't understand.
I have tried on both a mobile phone and landline, but it's made no difference. With the landline it asks for you to say or enter your mobile phone number, I entered the number, but again it said it didn't recognise my response.
Yes, you can respond with voice, but that's only for the first couple of questions, after that you still have to use the keypad.
