I want to make other users aware of this disgarceful practice:
I am a SIM only, pay monthly user. I have been an 02 (and its predecessors) user since 1987, so I think youcoiuld call me a "loyal customer". I have been on a SIM only contract but noticed my charges had gone up dramatically in the last couple of months. i ivestigated and found the following:
1. Charges had been increased significantly so that I'm now paying around 50% more than a new customer would!
2. They inexplicably re-debited one of the " loyalty discounts" that they had previously given me last year, presumably on the assumption that no-one will notice or that it's just so confusing you won't bother to pursue it - even their customer services adviser couldn't understand why and said he was aware of the practice, didn't agree with it and would re-credit it (hasn't done so yet though!).
Frankly it;'s disgraceful. I have been holding on the cancellation line for over 40 minutes "in a queue" now. that just about says it all. After the well publicised outages in the past year or so, what a way to treat customers! They are a complete shambles and if I ever manage to get through to them I will be cancelling my 25 year old account forthwith.
