02 Watch data plan

[Kev975]

Can anybody help? I have the new ultra  two and a series 10 Apple Watch purchased from O2. I purchased the data plan for the watches, but I just cannot text once I’m away from the phone. It will not work. After contacting O2 multiple times so many people are saying no you can’t text at all because the data plan doesn’t do it and the other half says yes you can so I’m stuck because a lot of the misleading information does anybody have an ultra 2  to or a series 10 on an O2 data plan that they can send text  when they’re not with their phone

[Oxonian]

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@Enlli wrote:

@Kev975 Yes, a sorry state of affairs and it may be good to explain things to get your thoughts in order, however there are just a handful of regular posters on here and we have exhausted our limited knowledge base.

 Sorry, but your options as I see it would be to go through the official complaints procedure (takes around eight week) after which the Commentators Ombudsman can become involved. Or you can seek legal advice. (Maybe both)

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As a follow-up to that @Kev975, you will find lots of information here :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Meanwhile, the escalation process is described here :-

Customer+Complaints+code+250924+V0.2.comp.pdf

https://www.o2.co.uk/documents/456036/3782743/Customer+Complaints+code+250924+V0.2.comp.pdf

However, I would suggest that you regard that path as a very last resort, as the saga could easily still be rumbling along at Easter. 👍 

[Kev975]

Hi thanks very much for that but I’ve already contacted them months ago. This has been going on since August. I’ve used all four emails for O2. I’ve sent 23 emails in Total by tracker so I can tell what time is opened and where it was opened. I’ve sent a recorded delivery letter to Head Office and 45 phone calls all recorded but you get a different person every time plus I have been to 4 different 02 shops.  I cannot see any other way. I just want the £6000 back for the watches. Or  they fix the text  problem and I’m just getting nowhere. You mentioned The legal route that is just absolutely thousands of pounds not hundreds  I don’t have money like that so unfortunately I won’t be able to do that but thanks for your advice but as I said I’ve done everything that I can  possibly I  think of. Hence why I came on here to ask if people have an-ultra 2  or series 10  and if they can text without their phones being with them on the O2 data plan thanks again.