Get Help with O2 Business

FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Business contract

I want to close my business account and transfer the phones to a personal use

How do I contact support using chat

My phone only receives incoming calls, I cannot make outgoing calls, everything, including 202 and 2202 etc fails to connect. I am 25 miles from a public phone box. How do I contact support over chat, my bill is up to date, it is three days of no out...

Transfer from business to personal

Hi I’ve been trying to change a number from business account to personal. Have new phone, sim and temp number, currently inactive. Rang business 3x over last fortnight - each time they say they are filling out form to make transfer could take 5 days....

- no data signal coming on my phone + can’t place a call from my number

Hi

Resolved! O2 Business - Bill Analyser

When I click on Bill Analyser it loads for a split second before then taking me back to the log in page. I am trying to get our invoice but I am just going around in circles. I have tried using a different web browser, also deleting my cache and tryi...

Credit refund due

I have a final bill following my departure from O2 business stating a credit amount. Anyone know how long it takes to be paid back to me? The bill is dated 26/3/25. Thanks

How do I get in touch with someone when they've barred my calls in and out?!

As far as I know my bills been paid, service was fine yesterday, just this afternoon it all went off. I can't even log into Myo2.. I keep getting a 403 error...

Resolved! Change direct debit payment details

I would like to change the bank account I pay my direct debit from - do you need to send me a new direct debit mandate form to do this?

Resolved! Changing my contact number for security checks

HiI need to change the contact number for my Business account for the security checks - I have tried to do this on a couple of occasions- entered the new number, confirmed - got a code then when I went to check it had changed it sent the code to the ...

cant register and dont know number

I've been sent a new phone and SIM from a new job (I've been told SIM is on a business account - it was sent to me direct from 02 as I'm the only UK employee and they use different carrier in Ireland). I've popped in the SIM (threw away the packaging...

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