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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Disconnected!!

Hello our phones have been disconnected from making calls and texts. Please help!!!

Disconnected!!!

Hello all our phones will not allow calls or texts. Please advise?

Resolved! VAT

I need a VAT breakdown please for all my monthly statements

VAT receipt needed

I need a vat receipt for my business accounts. How do I get this?

Negative amount on invoice

I recently changed provider (from 02 to Giff Gaff) and on my final invoice, the balance is a negative amount (in credit) and when I access My 02 Business it says = This invoice is payable on or before 11/05/2024 although, to date, I haven't received ...

my phone was stolen this morning and i need to report it

Resolved! Phone cut off

My phone has been cut of and I’m trying to make a payment

Removal of IMEI bar on telephones

Hello, I run a leasing company. As a result of one of our clients not paying their bills we got a IMEI blacklist put on the handsets. Subsequently, we have taken possession of the handsets and need to get the IMEI bar removed for the five handsets. C...

Email address

Whilst my email address is detailed as alisonclarejohnson**Personal info** i still seem to be sent my monthly account to the old address which is being deleted.please can I ask you to check your system and remove the old email address which is Johnso...

Resolved! Replacement SIM card

Hi I received lost my work phone and the office have sorted me a replacement phone and SIM card but I don’t have any service on it will I need to be activated or should it work straight away.

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