Business Customers
Ask the community about the O2 Business service.
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 6593 Views
  • 2 replies
  • 1 kudos

Resolved! Vat on bill

Why can I no longer view vat on my bill? 

1011 by Level 1: Joiner
  • 460 Views
  • 2 replies
  • 0 kudos

Resolved! Phones have been cut off

Our phones have been cut off because the DD failed and there is no way to call from the phone or talk to someone to pay the bill and get the phones back on. This is ridiculous, how am i supposed to sort this out?

RB9 by Level 1: Joiner
  • 679 Views
  • 5 replies
  • 0 kudos

Sim swap gone bad

After starting a new upgrade contract and receiving new SIM cards I performed a sim swap on both the phones attached to the account. They both seemed to go smoothly until no one could get in contact with me either by calling or text message. When the...

Irvine by Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Pay my bill

I have been in hospital and very poorly since I came home on Friday. My bill was due 11-6 -24. I went into hospital on 7-6 - 24. I have been trying for three hours to pay my bill- bower as you have cut me off making any outgoing calls,I can not phone...

MB-54 by Level 1: Joiner
  • 528 Views
  • 3 replies
  • 0 kudos

Resolved! Change address on Business Account

We've moved office and are trying to change the address on our business account. We have tried to contact you in several ways but had no response. It looks like this can't be done on the website. please advise.

NHP by Level 1: Joiner
  • 470 Views
  • 1 replies
  • 0 kudos

You don’t have any products or services in this account

Hello I am being billed by o2 for my SIM card but when I log into o2 it comes up you don’t have any products or services in this my o2 account? I am wanting to switch over as EE has a better deal but how can I when my account is showing nothing but I...

Erin4 by Level 1: Joiner
  • 433 Views
  • 2 replies
  • 0 kudos

I'm trying to pay my bill

I'm trying to pay two business contracts and there is absolutely no way online to do this which is absolutely ridiculous. I have tried setting up a direct debit. Every month I go through the same old stress and hours of time waiting on the phone. It ...

AmandaA by Level 1: Joiner
  • 615 Views
  • 2 replies
  • 0 kudos

Switching a business account to a personal account

Dear o2, once upon a time I was an o2 business customer, then I left and joined Virgin. When Virgin joined with o2 I found I was back being a business customer with o2 which I am not. How can this be fixed please? it is stopping me using Myo2 to do a...

sololite by Level 1: Joiner
  • 690 Views
  • 2 replies
  • 0 kudos