Unlocking iphone

[Leaving2828]

Im a business customer, want unlock phone so as to activate new sim. Says i can only do this on my o2. I have got app, no joy, online,no joy.
Any ideas how to unlock narnia.iphone

[MI5 · Accepted solution]

@Leaving2828 see help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[Marjo]

Hi @Leaving2828, just wanted to check how you're getting on with this as it's been a few days since you posted? Did you manage to unlock your phone ok in the end?

[Leaving2828]

yes and no,

i filled in the form, received email saying i entered incorrect security answers, asked to re-fill in document. I asked which elements i had incorrectly filled in, sorry we have stopped the service replying to emails. Follow link to live chat, live chat didn't work. i phoned up, answered my security correctly & according to o2 employee it will take up to 72 hrs where as form subbmission quoted 10 or 14 day. These are the things i will not miss from o2..even to get into my account i have to constantly change password as it doesn't reconise me, i use the same password after phone verification. I just did it to answer this. The person i spoke to was very good and informed me of the next steps, thank you for enquiring.

[MI5]

Your security question isn't the same as your password you use to login with. It can also be reset in your MyO2.