Unable to contact ANYONE at support

DuncanM2M2 · ‎05-03-2024

Hi, we have an employee who is stuck in the US and unable to get data as his Rest of World 24 Hour Pass has been used up. I need to get this cap lifted.

I have been trying, again and again, to contact someone at business support. I have tried 3 different phones and the input isn't recognised, then I am placed on hold for approximately 20 minutes before being cut off.

It is an utterly appalling level of service. How can I make contact with anyone - literally, anyone at all, who may be able to help me?

MI5 · ‎05-03-2024

@DuncanM2M2

All ways you can try here Guide: How to find help & contact O2

Take your pick.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-03-2024

My personal experience of the business customer service is that it is absolutely awful

One man in a shed methinks yesterday!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

madasaf1sh · ‎05-03-2024

@DuncanM2M2

Are you a Business or Enterprise customer, as if the latter speak to your VM Business Account Manager, if the former then its Business CS only I am afraid...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2

Unable to contact ANYONE at support

02 app

Regarding my phone

change address

Refund and close account .

Change name on account