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Roaming

mjdes
Level 1: Joiner
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on ‎20-07-2020 13:43

on ‎20-07-2020 13:43

Hello,

 

I had to go overseas for a while and since then my sim has not been able to activate on roaming.

I am unable to call the UK numbers ( for O2 support) because the roaming on my sim is not active.

 

Calling from Europe is pretty expensive and the COVID lockdozn hqs pretty much shut ALL support via online chats

 

I have already rebooted the phone, removed and re-inserted the sim.

 

How can I get the sim working again so I can make calls again?

 

Thank you

 

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MI5
Level 94: Supreme
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on ‎20-07-2020 13:45

on ‎20-07-2020 13:45

@mjdes 

You'll have to call O2 to enable your roaming.

Try Skype, details here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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on ‎28-07-2020 16:14

on ‎28-07-2020 16:14

Hi there @mjdes , it's been a few days since you posted about your roaming issue. Did you manage to get in contact with customer service, e.g. via Skype as mentioned above? Did everything get sorted for you since then?

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