Negative amount on invoice
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on 24-06-2024 09:10
I recently changed provider (from 02 to Giff Gaff) and on my final invoice, the balance is a negative amount (in credit) and when I access My 02 Business it says = This invoice is payable on or before 11/05/2024 although, to date, I haven't received anything yet.
I am no longer an 02 customer therefore I can't call the 02 Business numbers to speak to Customer Service. I would be grateful if someone could please help.
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on 24-06-2024 09:18
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on 24-06-2024 09:18
You can still call them, you just need your old account number, there is nothing anyone on this customer community can do to help.
Guide: How to find help & contact O2
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 24-06-2024 09:50
Credit will be returned to your bank account through the direct debit if you have left it in place.
https://www.o2.co.uk/help/account-and-billing/refunds
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