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My husband died at the end of Dec. 2021, the telephone is paid for. Why am I still getting bills ?

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JRS
Level 1: Joiner
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on ‎19-06-2023 11:25

on ‎19-06-2023 11:25

😡

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gmarkj
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on ‎19-06-2023 11:30

on ‎19-06-2023 11:30

Sorry for your loss @JRS 

Contracts have a minimum term, and then move on to be a rolling plan that continues until they are cancelled.

Normally this is done by contacting customer services, or using a PAC/STAC code to move the number to another provider.

o2 has a help page for what to do when a person passes:

https://www.o2.co.uk/help/account-and-billing/bereavement

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12686 Posts
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on ‎19-06-2023 11:30

on ‎19-06-2023 11:30

Sorry for your loss @JRS 

Contracts have a minimum term, and then move on to be a rolling plan that continues until they are cancelled.

Normally this is done by contacting customer services, or using a PAC/STAC code to move the number to another provider.

o2 has a help page for what to do when a person passes:

https://www.o2.co.uk/help/account-and-billing/bereavement

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
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on ‎19-06-2023 11:34

on ‎19-06-2023 11:34

Lots of support here from the Bereavement Team

https://www.o2.co.uk/help/account-and-billing/bereavement

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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