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Transfer of old number

Stan163361
Level 1: Joiner
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I came over to O2 from Tesco last Friday and a new telephone number arrived Saturday morning. The number was to be reverted to my original Tesco number today. I have downloaded the e sim but the phone still is not responding thro'O2 though of course the web is still connected. I am on emergency call from 6.30pm delivering blood and am now getting very concerned there will be no way of being contacted. Any suggestions please?

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MI5
Level 94: Supreme
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@Stan163361 

I assume you have rebooted your phone?

Also remove any physical sim cards to allow the esim to kick in first.

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