Freeze payments due to Corona Virus

[Golby]

Just trying to get some information and clarifiction as to whether I can freeze my payments due to the Corona Virus.

I've looked on the 02 webiste but can't find the relevant information.

[MI5]

@Golby 

You need to discuss this with the payment management team.

https://www.o2.co.uk/help/account-and-billing/payment-support

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/td-p/1303464

[Golby]

Thanks for the info. I've already tried that number but unfortuntely due to the situation I think there are limited staff numbers that are available. I'll keep trying. Thanks

[MI5]

Yes unfortunately it's difficult to get through at the moment.

[jonsie]

We've heard nothing on here as to bill freezing so do come back and let us know how you get on @Golby 

[Golby]

Will do. Thanks

[shan21]

i am wondering the same thing also

[MI5]

@shan21 

I'm sure all cases will be looked at individually so you'll need to call yourself to get an answer.

[jonsie]

Not all customers will struggle so there will doubtfully be a complete freeze to cover everyone.

[Markd71]

Have you managed to speak to them? I am in the same situation