Freeze payments due to Corona Virus
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on 24-03-2020 11:32
Just trying to get some information and clarifiction as to whether I can freeze my payments due to the Corona Virus.
I've looked on the 02 webiste but can't find the relevant information.
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on 24-03-2020 11:35
You need to discuss this with the payment management team.
https://www.o2.co.uk/help/account-and-billing/payment-support
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/td-p/1303464
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on 24-03-2020 12:05
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on 24-03-2020 12:05
Thanks for the info. I've already tried that number but unfortuntely due to the situation I think there are limited staff numbers that are available. I'll keep trying. Thanks
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on 24-03-2020 12:08
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on 24-03-2020 12:08
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-03-2020 12:11
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on 24-03-2020 12:11
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on 24-03-2020 12:22
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on 24-03-2020 12:22
Will do. Thanks
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on 24-03-2020 12:45
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on 24-03-2020 12:51
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on 24-03-2020 12:51
I'm sure all cases will be looked at individually so you'll need to call yourself to get an answer.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-03-2020 13:04
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on 24-03-2020 13:04
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on 03-07-2020 11:07

