Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Business Customers

Reply
Highlighted
Community Manager
Posts: 7,001
Registered: ‎23-07-2014

Feedback on My O2 Business

[ Edited ]

My O2 Business

 

Hi all,

 

Are you using My O2 Business? We'd love to hear what you think of it and the different features it offers for managing your account if you've had a chance to use it already.

 

With My O2 Business you can view and manage your account and billing, swap SIMs, track and schedule reports on your spend, etc. - see o2.co.uk/myo2business for more info. You can also find FAQs there, an interactive demo and introductory video, and a case study showing how My O2 Business helped a company to manage their resources and costs.

 

Here's some things you can think about when posting your feedback:

  • Are you using My O2 Business on a desktop, laptop, mobile or tablet?
  • What features do you use the most?
  • Do you feel the available features are useful to you? 
  • What would you change/add and why?
  • Have you come across any issues / something you tried but were not able to do? What was it?

 

Please post your thoughts in this topic and we will forward it over to the Business Team.

 

Looking forward to your comments! Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Feedback on My O2 Business

It's great if you're using a PC but useless if, like me, you use your phone. And I'm not buying a PC just to be able to use MyO2Business.

So I only use it to download my latest invoice. Nothing else.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Highlighted
Community Manager
Posts: 7,001
Registered: ‎23-07-2014

Re: Feedback on My O2 Business

Thanks for your comment @Glory1! Smiley Happy It would be great to hear more about the issues you're having on mobile if you have any details to share? In a previous topic (see here) I got some information from the Business Team with instructions on using My O2 Business on a mobile device - would this help at all with what you would like to do via mobile? Cheers!

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 12,925
Topics: 121
Solutions: 72
Registered: ‎11-04-2012

Re: Feedback on My O2 Business

Does the MyO2 Business app let you download a pdf VAT invoice each month at no extra cost?

Seems to be a bit patchy as to how this can be accomplished on the Consumer side of the O2 offerings (Contract/Pay Monthly anyway!).
Most Random Thread.pngMost Useful Guide.pngWe cannot access your account
Highlighted
Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Feedback on My O2 Business

@pgn there is no app it is all web based and the old system allowed vat invoices so I assume the latest incarnation is the same.

Consumer and business contracts are on separate billing systems
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Posts: 12,925
Topics: 121
Solutions: 72
Registered: ‎11-04-2012

Re: Feedback on My O2 Business

Thanks, @adamtemp64, don't know how I got the impression it was an app... tongue winking

The business-side of O2 for billing was OK when I last used it, many moons ago. It had its own billing website, separate from O2.co.uk, but it was also hit and miss if it was up or not when you needed it, so I do hope it is better than it was.

Most Random Thread.pngMost Useful Guide.pngWe cannot access your account
Highlighted
Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Feedback on My O2 Business

@pgn Yes i used to spend hours trying to get on lol and at the time on a 1mb rural adsl connection it was frustrating but been just over 3 years since i used it . 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Posts: 10,294
Topics: 83
Kudos: 1,116
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Feedback on My O2 Business

[ Edited ]

@Marjo wrote:

Thanks for your comment @Glory1! Smiley Happy It would be great to hear more about the issues you're having on mobile if you have any details to share? In a previous topic (see here) I got some information from the Business Team with instructions on using My O2 Business on a mobile device - would this help at all with what you would like to do via mobile? Cheers!

 


@Marjo MyO2 Busines using a mobile is very limited on what you see and what you can do. I can view my tariffs and dates the contracts started. View and download my invoices, change my username, change my billing address and bring in other products.That's it. If I was using a laptop or destop MyO2Businees has been updated to include similar functions to the MyO2 app. So you can check usage and so much more. I was told that there are no plans to update the mobile view as most business users work via a laptop or desktop. So those of us on mobile are clearly less valued customers. As already said I download my monthly airtime invoice for reference and nothing else.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎14-05-2018

Re: Feedback on My O2 Business

I have had trouble with "view and manage your account" on both pc, and mobile, it simply doesn't work, just reverts me back to the same page to click on the option. I have phoned and I am in touch with the team via email, but no one can seemily find a solution to this problem. I have updated software, used chrome, firefox and e, still the same.  I have also cleared cache, still the same. 

 

can this issue be fixed ?

 

Highlighted
Posts: 88,089
Topics: 738
Registered: ‎14-01-2013

Re: Feedback on My O2 Business

@gingerjWelcome to the forum Welcome and thanks for your feedback.

I'm sure @Marjo (Community Manager) will be back on Monday to respond to you...Smiley Wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker