unlocking iphone

[jayleep]

Hi, i've submitted a request to unlock my iphone 7 via the MyO2 app but heard nothing back, no email or text, does anyone know how long this is due to take?

Thanks in advance

[Anonymous]

@jayleep Have you tried putting in a non O2 sim in the phone? I will mention one of our community admin to see if they can help @EmilieT

[jayleep]

i haven't as i dont have a non O2 sim, is this the only real way of checking?

Thanks

[MI5]

Where did the phone come from and how long have you had it?

[jayleep]

IT came directly from O2 and has been on contract in my name for about 20 months, i'm just upgrading and want to unlock what will be the old phone.

[MI5]

You'll need to wait for the email confirmation then which is taking around 2 weeks at the moment.

[jayleep]

ok thanks, looks like i'll just have to wait then.

[jonsie]

Any network will post you a free SIM to try. Just go online, you don't need to to up to see if your phone will accept one. If you get a text saying it's unlocked and to connect to iTunes, ignore the bit about iTunes as it's not necessary.