Solved: Re: swapmysim

Anonymous · ‎19-08-2014

Signed up for new tariff and iphone on saturday. Received phone yesterday. Tried for hours to do 'swapmysim' waiting the half hour each time ... told had to do next day.... have done same today and again told to wait till next day. Just need my code from o2 so can start using my phone and havent had one yet. Frustrated!!

jonsie · ‎19-08-2014

I would call customer service to clarify what the problem is.

Is this a new account or an upgrade?

Are you porting your number?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎19-08-2014

I would call customer service to clarify what the problem is.

Is this a new account or an upgrade?

Are you porting your number?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎19-08-2014

Sounds like a tech support issue. if you go to help on this site you will see Gurus you can speak to someone and they should point you in teh right direction..

is it just swapmysim or clone phone??

Anonymous · ‎19-08-2014

If your close to an O2 high street store possibly go in for help.

Anonymous · ‎19-08-2014

Apologies I omitted to add :

They can sim swap for you Instore.

MI5 · ‎19-08-2014

I assume you still have your old sim in a phone to receive the code to ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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