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spam e-mail

i stupidly opened an e-mail from tescos { at the time was looking for something on tescos website} then took my eye off the ball and opened up a spam e-mail. i realised straight away and contacted 02 through live chat and thought it was sorted but today i have been charged 4.17 for a premium line which i sent a text STOP to have tried speaking to 02 again today but basically nothing they could do or wanted to do so will have to live with the charge my stupid fault just hoping i have stopped it 02 have done a security check but did not feel any safer seemed they were answering my messages with a scripted response. any one else had this and have i stopped any more charges against my phone bill or do i need to do something else thanks in advance

Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: spam e-mail

See Adam's help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: spam e-mail

There will be a contact number on PhonePayPlus if you enter the short code.  Unfortunately it's all to easy to fall foul of these scammers.