refund

[Annoyed11]

so i bought an iphone but returned it and bought the iphone 12. the first cost £789

and the second over a £1000.

i have been promised on three occasions that i would be refunded.

this was in March. 

So how how have others managed to get a refund. 

by the way O2 acknowledged receipt of the returned phone!

[MI5 · Accepted solution]

@Annoyed11 

You'll need to keep calling customer service until someone does it for you I guess.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Anonymous]

@Annoyed11 Hi, below is the law from the goverment website:

Accepting returns and giving refunds: the law

Online, mail and phone order sales

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’.

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.

You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.