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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9623 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383298 Views
  • 4 replies
  • 0 kudos

Mobile hotspot wont connect to laptop

HiMy iPhone 12 will not connect to my laptop via Mobile Hotspot. My laptop can see the hotspot but when I enter the correct password, and after the 'checking requirements' I get an error message saying.....'cannot connect to this network'.Other netwo...

Iphone 7-Iphone 12 and Apple Watch

Hi there, first of all let me try to explain my problem, I cannot update my iphone 7 to the latest IOS so I can unpair my apple watch series 5 which needs an update then copy the data from my iphone 7 to the new iphone 12 I have. Would I have any iss...

Resolved! Purchased apple AirPods

Filled out all necessary details to pay monthly for apple AirPods which were £9.75 per month with a £20 fee upfront. When processing eligibility and payment, £20 payment was sent to o2 from my bank account but an error message displayed saying “somet...

Resolved! No plug with charger?

I upgraded to an iPhone 12 recently, I’ve swapped from android, however when I received my new phone it came with the charging less but no plug??

Resolved! Connecting new Apple SE watch left me with no signal on phone

Hi I’ve had several calls to 02 today. I have a new Apple Watch and connected it this morning but ever since I’ve had absolutely no signal on the phone or watch. The watch said to contact 02. They’ve reset it to idata but no luck. I can’t connect to ...

KateH by Level 1: Joiner
  • 2328 Views
  • 10 replies
  • 0 kudos

Resolved! Visual Voicemail

I’m finding it hard to re-activate visual voicemail, the support page says to make sure I have idata Bold On activated, but I can’t find it anywhere.

Grego by Level 1: Joiner
  • 740 Views
  • 1 replies
  • 0 kudos

SIM stopped working after pairing iPhone 12 with Apple Watch 6

Hello all!I have an iPhone 12, and I have received as a gift an Apple Watch series 6 (Cellular). When pairing my watch with my phone, I also tried to include in my Monthly plan with o2 the £5 to use my apple watch without having my phone with me. Wel...

Elia by Level 1: Joiner
  • 982 Views
  • 3 replies
  • 0 kudos

Resolved! Phone call goes silent but stays connected

Hi can somebody please help! For a few weeks now whenever I make or recieve a call, the call goes silent about a minute or two in. The call stays connected and the person on the other end can hear everything but its complete silence at my end. I've t...

Anonymous by Not applicable
  • 11040 Views
  • 8 replies
  • 0 kudos

Ipad not delivered yet

My ipad hasn't been delivered and was meant to be next day delivery I ordered on momday

Strange App

Hello, I hope you can help!I have an IPhone 12 Pro Max which is in complete working order, however I have come across a strange app today whilst using my device.A couple of weeks ago I downloaded the cos clothing app from the App Store, everything wa...

0ggxb by Level 1: Joiner
  • 785 Views
  • 3 replies
  • 0 kudos