pay too much

[Anonymous]

Hi since I signed out my contrat with you of £36 per month I have been billed

[Bambino · Accepted solution]

You'll need to give us some more information than that, and you'll need to explain what you want. We are all customers here.

[MI5]

Are you saying you have cancelled your account but are still getting billed?
I think your best option would be to contact CS http://www.o2.co.uk/contactus

[Anonymous]

I suspect that @Anonymous had a contract perhaps for 24 months and assumed it would stop at that point. I suspect the OP hasn't actually given the required notice and as such continues to be billed.

@Anonymous If this is correct you need to call o2 and give 30 days notice and you will continue to be billed until you do.

Alternatively you can request a PAC code if you wish to take your number to another provider.

If this is not correct please update the thread with more details so we can try to assist.

[jonsie]

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@MI5 wrote:
Are you saying you have cancelled your account but are still getting billed?
I think your best option would be to contact CS http://www.o2.co.uk/contactus

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That's my reading of it.