pay as you go unlock

[Anonymous]

My son gave me a phone with his 02 sim in it, he no longer wanted the sim.

I wanted to use my own none 02 sim in it but it was still locked to 02.

We contacted 02 and asked for the unlock £15 was taken from the credit leaving only £1.

02 said I would receive a text saying when the phone was unlocked and then to connect it to itunes as it is an phone.

This never happened.

So I contacted 02 again and they said it was now unlocked. It wasn't no other Sims work in it and itunes say sim not recognised.

I called them several times but no joy they insisted it was unlocked

I waited longer just in case but no contact from 02 came.

Believe it or not this was last year.

I have been trying again recently, I contacted 02 on April 4th and told them the story again

they said they would activate the unlock again so I waited but it didn't happen.

I contacted them again on 12th April they said they sent an email to me, I asked for confirmation of the email address and it was wrong.

Now they are saying they didn't send the unlock again because now the sim is out of credit.

But it was in credit when I requested the unlock and I gave the correct email, to top up a sim that isn't going to be used would cost another £15, so in effect they want paying again.

Very unsatisfactory

[Anonymous]

Well I have been on the online chat again and Jack says it will be unlocked within 10 days, there was a technical fault previously .

Fingers crossed

[Liquid]

My fingers are crossed for you also!

[Anonymous]

Did you keep a copy of the conversation? use this if nothing after 10 days as they will say that that conversation never happened.

my fingers are crossed however after 2 months of trying to get my father in laws iphone unlocked (pay monthly) we are still in the same boat.

[Anonymous]

Yes allways keep a copy makes it easier to answer the same questions over and over again

[Anonymous]

well at last I got this message --your iphone can now been unlocked-- yes exactly as that.

So i connected to itunes and it unlocked fine.

So the long saga is over makes you think where does the message come from the chat line people are convinced it will be unlocked every time i have contacted them and cant believe it hasnt been done when i get back to them.

They also credited the £15 back which soon went when i called a friend in Spain a 3 minute call gobbled up about £10 wow.