Solved: o2 Insure Premier

Anonymous · ‎29-06-2015

I have lost my phone. I know I have o2 Insure Premier service. Will that cover a new phone?

perksie · ‎29-06-2015

Have you reported it lost or stolen to O2 and the police yet, it's important to help with the claim and to prevent it being used for which you would be charged?

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

perksie · ‎29-06-2015

Have you reported it lost or stolen to O2 and the police yet, it's important to help with the claim and to prevent it being used for which you would be charged?

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎29-06-2015

Yes, call CS to make a claim and also you can put a block on your phone and account to prevent any unauthorised usage.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎29-06-2015

Have you taken the time to look at your policy?

I DO NOT WORK FOR O2

Anonymous · ‎30-06-2015

It won't be a brand new phone, it will be a refurb phone of your particular model

jonsie · ‎30-06-2015

I believe it has to be reported within 72 hours to the insurance company and the police so do it as soon as possible.

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