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Anonymous
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iphone 6s keeps freezing

hi anybody help new iphone 6s keeps freezing 

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Registered: ‎04-04-2012

Re: iphone 6s keeps freezing

When doing what?
Have you tries a general reset (home + power key) ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,706
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Registered: ‎14-01-2013

Re: iphone 6s keeps freezing

[ Edited ]

Are you running iOS 9?

Edit @MI5 is on it now...I shall leave it to him..Smiley Wink

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Registered: ‎04-01-2009

Re: iphone 6s keeps freezing

Posts: 101,706
Topics: 770
Registered: ‎14-01-2013

Re: iphone 6s keeps freezing


@jonsie wrote:

New 6s...get it exchanged either via o2 or Apple.


Yes in fairness a brand new phone should not be doing that. It must be less than two weeks old. Get it exchanged asap. Do not accept an offer to 'send it for repair'

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Anonymous
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Re: iphone 6s keeps freezing

Have you seen more people with this problem guys?
Posts: 117,561
Topics: 575
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Registered: ‎04-04-2012

Re: iphone 6s keeps freezing


@Anonymous wrote:
Have you seen more people with this problem guys?

No, nothing I've heard of.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: iphone 6s keeps freezing

I'm guessing a faulty phone or an app causing the issue. I would look at any recent downloads coinciding with the time the problem arose. 

Anonymous
Posts: 0

Re: iphone 6s keeps freezing

If its only one app where you are seeing this issue, then it could either be that the app hasn't been updated properly for iOS 9 or that the problem is from a recently installed app. So have a look and see if you have recently installed an app around the time you first started seeing the freezing.

 

I had an app that (although wasn't freezing) it would quit immediately after launching it. When I looked in the updates in the App Store, there was an update for it which fixed the issue.

 

If you are seeing the freezing pretty much throughout, then I would go to the Apple Store and have them replace it. I have the 6s Plus and I've experienced no freezing with it, it runs very smoothly.