internet

[Anonymous]

Hi

I cannot access the internet on my phone outside of my house

[Anonymous · Accepted solution]

Hi.

Do you see a 4g,3G , e or 0 symbol in your phones top status bar usually next to the o2 network logo.

Make sure 3G and mobile data is turned on in your phone.

Try Settings , general , reset , reset network settings.
Check your service status for mast issues.

http://status.o2.co.uk


Give your sim a clean as this can help.

Also check your apn settings in your phone.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

If they are ok then ring customer services in 202 contract or 4445 payg to check your account.