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Level 1: Joiner
Posts: 5
Registered: ‎08-12-2018

Re: internet not working abroad

Thanks very much for your reply. I did that but nothing seemed to happen. Seems a lot of people have trouble with O2 moving from phone contract to SIM contract.
Posts: 85,713
Topics: 522
Solutions: 10,695
Registered: ‎04-04-2012

Re: internet not working abroad

Yes, unfortunately customer services are either not correctly trained or just don't care.
Give it 24 hours and if not resolved, call them again to check all is OK.
If you restart your phone after midnight it may just update itself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎08-12-2018

Re: internet not working abroad

Ok, thanks very much again for your help!