Solved: internet not working abroad

Anonymous · ‎18-12-2017

Hi im in portugal at the moment and have upgraded to a sim only plan with an iphone x but even though i can make calls and receive txts i cant get internet please help

MI5 · ‎18-12-2017

Change your data apn to "mobile.o2.co.uk"

Also turn off 4g so your phone is only trying to connect to 3g networks.

If the apn change works, it means you are on the wrong data tariff and it will need changing by customer services when you get back home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-12-2017

Change your data apn to "mobile.o2.co.uk"

Also turn off 4g so your phone is only trying to connect to 3g networks.

If the apn change works, it means you are on the wrong data tariff and it will need changing by customer services when you get back home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎18-12-2017

Hey @Anonymous Please let us know if the above advice helps or not!

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Anonymous · ‎18-12-2017

no as the carrier is working with calls and txting just no internet connection

MI5 · ‎18-12-2017

Did you turn off 4g and change apn?
It is usually the apn that causes the problem.
One last thing to try is to manually search for a different network to connect to in case the one you have connected to automatically has an issue with data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Benj · ‎08-12-2018

Thanks for the tip! Works perfectly now. (I had exactly the same problem here in Austria having just changed to a sim-only contract).

MI5 · ‎08-12-2018

Happy to help but make sure you get your tariff changed when you get back home @Benj

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Benj · ‎08-12-2018

Will do, thanks!

Benj · ‎28-12-2018

Contacted O2 now back in UK. Was told that I hadn’t ticked iphone on SIM upgrade (I had though) and they would add on the bolt on. Photos sent on imessages now works. However, voicemail still has no list of voicemails (although it is switched on) plus there is a red circle on the voicemail icon.. any ideas?

MI5 · ‎28-12-2018

@Benj

Try texting the word '''state" to 9011

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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