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incoming photos messages

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Anonymous
Not applicable

on ‎03-06-2013 20:37

on ‎03-06-2013 20:37

Hi

 

why do all photos which are sent to my iphone held on the O2 server, and don;t come through to my phone?

 

also, why has the "chat" supoort service been out of action for more than four days?

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Anonymous
Not applicable

on ‎03-06-2013 21:15

on ‎03-06-2013 21:15

Check with Customer Services by telephone that your account has mms activated.

Ensure you've not turned off mms in your s:(things accidentally.

Finally turn the phone off and on to reset it.

I've not seen any issues with Live Chat but I wouldn't use that service for account queries.

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Anonymous
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on ‎03-06-2013 20:42

on ‎03-06-2013 20:42

Have mms ever come through to your phone or has ir never worked

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Anonymous
Not applicable

on ‎03-06-2013 21:15

on ‎03-06-2013 21:15

Check with Customer Services by telephone that your account has mms activated.

Ensure you've not turned off mms in your s:(things accidentally.

Finally turn the phone off and on to reset it.

I've not seen any issues with Live Chat but I wouldn't use that service for account queries.
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jonsie
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎04-06-2013 07:19

on ‎04-06-2013 07:19

Live chat is working fine for me.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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Registered:

on ‎04-06-2013 08:55

on ‎04-06-2013 08:55

Live chat rocks slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎04-06-2013 12:38

on ‎04-06-2013 12:38

Are you feeling ok mi5 slight_smile
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Anonymous
Not applicable
In response to jonsie

on ‎04-06-2013 13:29

on ‎04-06-2013 13:29

@jonsie wrote:

Live chat is working fine for me.

Define 'Working Fine' LOL!!

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jonsie
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎04-06-2013 14:35

on ‎04-06-2013 14:35

Used it twice in a week and got both problems instantly resolved so fair play:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable
In response to jonsie

on ‎04-06-2013 16:51

on ‎04-06-2013 16:51

Something's looking up then
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