iPhone app

[Anonymous]

Hi, All

I have had to change my email address. All is OK except I cannot access my iPhone app.

The app is always logged in and I simply enter a pin. This now doesn't work obviously due to the email originally entered being incorrect.

I understand I have to logout of the app and enter again using the new details. However, there doesn't appear to be any means of logging out for the app insists on the pin.

I appear to be either in some form of deadly embrace or have completely missed something.

Any help really appreciated.

Thanks

Carl

[adamtemp64]

if you delete the app then reinstall that may force a new login?

Cannot confirm as being a business customer cannot use the app

[Liquid]

It does work I suggested it for another problem and seemed to fix it:)

[Anonymous]

Cheers, thank you both.

I did think of taking that route but throught it a little over dramatic!

I'll do that and report back.

Cheers

Carl

[Liquid]

I didn't do anything haha.


Let us know how it goes.

[Anonymous]

Well, that wasn't very clever!

Removed the app from the iPhone via iTunes. However, that doesn't remove the app from iTunes!

That foils attempts to download the app from scratch as it is flagged "downloaded" in the App Store.

Apparently, this blocking is meant to stop you inadvertantly removing a "paid for" app.

Now I appear to have shot myself in the foot!

Any further suggestions, please?

Thanks

Carl

[adamtemp64]

you also have to delete in itunes

[adamtemp64]

but just adding it back should do it

or if when you re add to iphone it still has old info try deleting on the iphone (press and hold aoo icon untill a x appears hit thatr then home) and then download over wifi from the itunes store on the iphone.

[Anonymous · Accepted solution]

Ah, sorted! Found the answer on the Apple Support Forum!

How to remove an iPhone app in its entirety

Regards

Carl