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iPhone 6 - unable to send MMS messages

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Anonymous
Not applicable

on ‎19-10-2014 17:13

on ‎19-10-2014 17:13

Hi,
I've just upgraded to an iPhone 6 with an O2 sim only tariff but cannot send MMS messages. When I log into my account it correctly identifies that I have an iPhone 6 and have tried resetting the MMS settings on my phone per various suggestions from the Internet but no success. Strangely I have also tried texting MMS to 1010 per O2's guides but get a message back saying "Sorry this service is available to iPhone users only"! This despite them having already acknowledged that it is an iPhone in my account details. Btw I upgraded from an iPhone 4s on an existing O2 tariff so not as if I have come from a different make or network.
Any suggestions would be appreciated.
Thanks.
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MI5
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on ‎19-10-2014 18:33

on ‎19-10-2014 18:33

http://www.o2.co.uk/contactus Contact details for cs
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎19-10-2014 18:34

on ‎19-10-2014 18:34

That's why I suggested checking my O2 for the data. They must have changed you to non iphone data when upgrading. A simple call to 202 will sort it.:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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