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iPhone 6 Problem

Cleoriff
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A bit strange me starting a thread about an Apple product but I am posting on behalf of a friend in Spain

She has just emailed me. Her daughter has bought an iPhone 6 today and was on YouTube..clicked on something which has apparently downloaded a pornographic channel to the phone.

The problem is all that is showing now is a page with all the daughters details stating 'Interpol; are now monitoring her and a message appears asking her to allow them to go into her contacts'

She now can't get into anything at all, Has she downloaded a virus?

What on earth can she do?

 

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable
Here's me thinking butlins was a prison
Message 41 of 62
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Cleoriff
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Update to this saga. The phone was taken to the Apple store near Marbella (not Malaga)

My friends daughter saw an Apple Technico, explained the problem (apparently he seemed impressed with her level of knowledge...::smileywink:)

He told her to come back in an hour.....iPhone now sorted, her Apple ID now restored to her....and one happy bunny.

I have been asked to pass on 'Thanks from the dozy Liverpool lass'

Free drinks at her bar in Spain are on offer...but as none of you lot will be going....I will raise a free glass or 10 to you all when I go again on the 22nd August LOL

Veritas Numquam Perit

Girl in a jacket
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jonsie
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MI5
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Typical....
You sup our free drinks wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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If you get more time off I can take you and @jonsie with me.....We could have a drinking competition.LOL

Veritas Numquam Perit

Girl in a jacket
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Cleoriff
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Oh I forgot to say ...I asked her what the Apple Technico had said......She said "Oh he gibbered on a lot... I recognised the word 'hackeado' but I wasn't that interested as I just wanted my phone back" Happy Dance

*Hackeado means hacked*

Veritas Numquam Perit

Girl in a jacket
Message 46 of 62
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MI5
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Guessed that 😛
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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@Cleoriff wrote:

If you get more time off I can take you and @jonsie with me.....We could have a drinking competition.LOL


Now there's an idea.......Smiley Very Happy

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Anonymous
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Which one would pass out first
Message 49 of 62
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Cleoriff
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@Anonymous wrote:
Which one would pass out first

@MI5, then @jonsie...and I would be the last one standing......Bouncy

Veritas Numquam Perit

Girl in a jacket
Message 50 of 62
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