iPhone 6 Problem

[Cleoriff]

A bit strange me starting a thread about an Apple product but I am posting on behalf of a friend in Spain

She has just emailed me. Her daughter has bought an iPhone 6 today and was on YouTube..clicked on something which has apparently downloaded a pornographic channel to the phone.

The problem is all that is showing now is a page with all the daughters details stating 'Interpol; are now monitoring her and a message appears asking her to allow them to go into her contacts'

She now can't get into anything at all, Has she downloaded a virus?

What on earth can she do?

[MI5]

They will have changed her password soa restore will be impossible until she gets control back.

[Cleoriff]

Ok guys...Thanks for all your help. I have passed on all the info and asked her to let me know what happens.

Such a damn shame ...As I say her daughter isn't some silly kid...she is 40 years old and only got this phone today. Just shows how easy it is to click on something vile that has probably ruined her brand new phone

[viridis]

Of course if it's new, take it back for an exchange.....

[Cleoriff]

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@viridis wrote:
Of course if it's new, take it back for an exchange.....

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She bought it today.....:smileysad:

[jonsie]

She could try returning it as faulty.....

[perksie]

Aren't Apple devices supposed to be immune from this kind of attack? 

[Cleoriff]

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@perksie wrote:

Aren't Apple devices supposed to be immune from this kind of attack? 

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Not according to this link @MI5 posted some time ago....

https://discussions.apple.com/thread/6270410?start=0&tstart=0

[perksie]

I know that, but most of the Apple users don't seem to. 

[Anonymous]

Nothing's immune, not even iPhones, she could try &'get s replacement

[Cleoriff]

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@Anonymous wrote:
Nothing's immune, not even iPhones, she could try &'get s replacement

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Thanks @Anonymous I am just amazed/shocked at how easily this was done though. She only got the iPhone 6 yesterday..and was watching something on YouTube and 'clicked on a link'.....

Quite frightening that she has possibly handed control of her phone over to hackers inadvertently