iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[jonsie]

Hope you can help @Toby but it comes to something when forum admin care more than customer  service . ...

[Toby]

I'm certain that's not the case jonsie, but I'll see what can be done :).

[viridis]

Top man, nice one Toby.
You blocked me on psn?

[Anonymous]

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@viridis wrote:
You blocked me on psn?

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You were obviously sending too much abuse! 

[Toby]

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@viridis wrote:
Top man, nice one Toby.
You blocked me on psn?

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I dont think so bud haha.

Send me a PM about that and I'll see what happened 

[jonsie]

I've blocked you too

[Anonymous]

Still not got any text about allocation or order in general. I submitted another complaint yesterday 3pm to customer service and I've had nothing back. The operator from Friday hasn't called me back or mailed. The silence goes on 😞

[Anonymous]

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@jonsie wrote:

Hope you can help @Toby but it comes to something when forum admin care more than customer  service . ...

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Probably not - @Toby was 'looking into' my issue and never got back to me until prompted. Seems all o2 have the same customer focus.

[Beenherebefore]

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@Toby wrote:
I'm certain that's not the case jonsie, but I'll see what can be done :).

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@Toby wrote:
I'm certain that's not the case jonsie, but I'll see what can be done :).

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But honestly, you should not have to do this @Toby ....somebody else, somewhere in the O2 organisation has not performed in their job function.

Why should you have to pick up the broken pieces that some other employee has cast aside ?

I just hope that O2 investigate the fiasco of the pre-order mess of recent months and make changes for the next device launch.

[Toby]

I'll let the team know your thoughts beenherebefore. I simply do what I can within the community