iPhone 5S Repair Question

[Anonymous]

Ok, So I upgraded to a iPhone 6 (from my original 5S) and I handed my older iPhone off to a relative.

However, they seemingly misunderstood how to insert a simcard, (as I'd left the sim tray out of the phone, when I'd boxed it for them) and they managed to get the wrong sized sim jammed into the card slot.

I thought it would be a simple fix and took it down to a local 3rd party store and explained, they said they would be able to get the sim out without opening up the device (sounded fair enough as the sim was poking just out of the slot). So I left  it with them for a couple of hours and came back, the sim card was out of the device and I thougt nothing more.

Then I got home and proceeded to turn it on, after correctly inserting the sim card for the relative.

Thats when I got the fact that the home button was no longer working, as in no touchID and no click functionality.

I fear the flex cable that runs between the logic board and the button was broken or is faulty, but it did work prior to the sim removal.

My question is, does any know if O2 will service this kind of repair and the approximate cost. (it is just out of warrenty, isn't that always the way) so I expected some form of cost to come up).

As always, any help is welcome.

Thank you.

[Cleoriff]

Hi @Anonymous If honest I think you would be better to get the phone back to Apple. Ring them and get a price for repair. Honestly your best bet. It seems quite specialised so they would be the ones to do a better job  https://support.apple.com/en-gb/iphone

[Anonymous]

Go to Apple & they may offer you an out of warranty replacement. Book an appointment at your nearest Apple Store

http://www.apple.com/uk/retail/geniusbar/

[Anonymous]

@Cleoriff thanks for the heads up, just checked the prices on apples website and an OOW Repair is £206.44 (I wouldn't pay that) hopefully they can negotiate a better price. £50-£80 is reasonable given the task in hand but the triple digits are unreasonable.

@Anonymous noted, my nearest Apple Store used to be a mile away before they closed, now it's about 44miles I think, and in my current job, I have little time for travelling more than a 5miles away from where I'm based. I'll see what I can do though.

[MI5]

As it's out of warranty anyway you may want to get quotes from local repair places too.

[Anonymous]

@MI5, I'll look into that, however if the parts are reasonable enough and there are adequate tutorials, I guess I could do the work myself? But I'll look into your suggestion first.

[Cleoriff]

It may be the cheapest way to do it @Anonymous. I certainly didn't realise Apple would be charging that much for an oow repair ....or as said any local phone repair shop would certainly be much cheaper

[MI5]

I've had iPhones apart before and they aren't too bad - there are tut's on you tube.

[Sammy_boy]

Hopefully it's just that the touch ID cable hasn't been reconnected properly, if they broke it there's no way to restore touch ID even with a genuine cable.
I broke the touch ID cable on my old 5s when replacing the screen, replaced it and although the home button works touch ID doesn't. Each cable and button is individually paired to each iPhone, sorry to be the bringer of bad news!
Take it back to the repairer and explain the problem, hopefully it just didn't get clicked into place or popped out when the phone was reassembled.

[Anonymous]

@Sammy_boy I'm none too worried if I can't get the Touch ID restored (I know Apple will reprogram them to make them work again, as its all to do with the component is "married" to the cpu etc.

Just as long as I can restore click functionality I'm happy.

I'll post a report back about what happened once I know what's going on and hopefully it's not too bad a fix.