iPhone 5 Lost abroad with Mobile roaming data switched off

[Anonymous]

Hi everyone, I am on holiday and have lost my phone; The last battery reading was roughly was 8% only. This morning i just couldnt track my iphone. Worse is that I have switched my roaming data and location help. Ive tried find my phone app with no joy. Can anyopne help what i should be doing now? Or shall I report it as lost at the local police station and get a lost reference number. Felling gutted as I lost all the nice pictures and sadly I couldnt backed it up. 

Please help

ps: is there any contact email for O2?

[adamtemp64 · Accepted solution]

report it lost/ stolen to o2 via live chat and the local police o2 have decided to stop taking emails for account issues. even if you use the web form to raise you now get an auto response saying the facility is closed.

Do you have anyone else with you on o2 pay monthly as you can ring o2 for free on +44 844 809 0202

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

[Anonymous]

As originally requested here us o2's e mail link https://www.o2.co.uk/apps/help/help

Using this also supports as much contact as you can do to prove you have made any and all attempts to let O2 know of the loss and any subsequent illegal use of your SIM card.

If you didn't have the password 4 digit code turned on then change any passwords you may have logged in the iPhone.

[jonsie]

All info here :

Lost or stolen phone

Be digitally confident if your phone is lost or stolen

[adamtemp64]

the web form returns service is closed now @Anonymous so cannot gurantee it will be seen but @o2 on twitter can send a working email address and help in these matters hence my first reply

[Anonymous]

@adamtemp64

Hi.

Ive used the link often to ask O2 questions and receive answers within approx 24 hours.

Thanks for the heads up.

I'll take a look.

EDIT ;

just received thus reply.

"Hello,

Thanks for your email, but we have now shut down our email support
service.

Don't worry though, for instant help speak to us on Live Chat, where
we'll try to solve your issue straight away."

[jonsie]

Live chat, yeah that's a good replacement!

[adamtemp64]

I think in light of this o2 need in my-o2 online a facility to report lost / stolen phone especially when abroad for consumers as once logged in to my o2 you have passed security @Toby one for you?

[jonsie]

Great idea @adamtemp64 

[Anonymous]

Yes good idea Adam