i have no phone and need to make contact with O2 for a new sim, how do i do that?

[roya21]

i accidentally placed my phone in the microwave!?!? yes!! exactly..so i have no phone, no landline, only my laptop, whihc is an apple, but have no way of mkaing contact..i am also on lockdown isolating atm! i have a new phone coming through my insurance, but no way of getting my sim out - the cover melted on the melted phone!?!?! any advice how i speak to someone online? like a live chat? i searched my O2 and cant find it anywhere? thanks

[Anonymous]

@roya21 Hi, you need to phone customer services and explain the situation, get a new SIM sent out, then you can have your old number back.

[Cleoriff · Accepted solution]

@roya21 

Just to add to the advice above, you can call O2 using Skype from your laptop.

 Use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

Edited to add, all info re Skype is in the guide above.

[dlt1972]

Just adding that I’ve found their Twitter feed @O2 very responsive and helpful.